Note: The job is a remote job and is open to candidates in USA. Blue Mantis is a leading strategic digital technology services provider with a 30+ year history of successfully helping clients achieve business modernization. They are seeking an experienced Cloud Customer Success Manager to build and maintain a customer-obsessed Cloud Solution Partner program, ensuring a positive customer experience and managing complex customer requests.

Responsibilities

• Conduct customer business reviews that are focused on cloud utilization and identifying and sharing cost optimization opportunities
• Collaborate with peers and managers to steer our CSP operations
• Act as liaison between customer, company and 3rd party vendors, managing/escalating tickets and tasks from report to resolution
• Build and maintain a trusted advisor relationship with our customers
• Maintain comprehensive documentation of checklists, procedures, processes, and policies to support compliant and best-practice deployment and utilization of cloud resources
• Define, measure and monitor KPIs and SLAs that lead to high customer satisfaction
• Own the post-sales relationship

Skills

• 1-2 years experience as a Customer Success Manager who is driven to build and maintain a customer-obsessed Cloud Solution Partner (CSP) program
• Experience as a Customer Success Manager, Consultant, Business Development Representative, Business Analyst or similar role
• BS Degree in Business or a Technology related field
• Experience optimizing workflows and implementing process improvement
• Technical and business problem-solving skills and judgement
• Demonstrated interpersonal skills including mentoring, coaching, presentation skills and the ability to interact with colleagues and customers at all technical levels
• Ability to prioritize and manage competing demands
• Experience working with Clients on business solutions
• One year of prior experience with public cloud billing and licensing models
• One year of prior experience in the AWS Management Console and Azure Portal or similar Cloud Portals
• Graduate degree appreciated
• Willing to obtain FinOps Practitioner Certification
• Willing to learn about public cloud billing and licensing models
• Willing to learn about AWS Management Console and Azure Portal or similar Cloud Portals

Company Overview