Note: The job is a remote job and is open to candidates in USA. Cognitive Medical Systems is an IT and software engineering services company focused on enhancing the quality and delivery of government healthcare programs. The IT Engineer will oversee the Apple-centric environment, ensuring secure and automated user experiences while managing help desk requests and compliance with federal security standards.

Responsibilities

• Primary focus will be to manage Cognitive’s Apple fleet and end user help desk service requests
• Manage Backup and Disaster Recovery, DLP, and Anti-virus for endpoints
• Lead the configuration and management of MacBook laptops using Jamf Pro, ensuring zero-touch deployment, automated patching, and security baselining
• Manage help desk service requests using Jira Service Management, ensuring compliance with policies, procedures, and SLA requirements
• Design and maintain MDM policies and Endpoint Detection and Response (EDR) tools to protect a remote-first workforce
• Oversee the IT service desk, ensuring high-quality support and maintaining SLAs for hardware, software, and identity access issues
• Ensure Apple devices meet NIST SP 800-171 and CMMC Level 2 controls
• Manage external vendors for hardware procurement and specialized third-party Apple support

Skills

• Bachelor's degree in IT, Computer Science, or a related field
• 3–5 years in an individual contributor role managing Apple-centric enterprise environments
• Hands-on experience with Jamf suite of tools, such as Jamf Pro, Jamf Cloud, Jamf Connect, etc
• Strong understanding of EDR solutions and securing macOS within a federal healthcare or civilian agency context
• Working knowledge of HIPAA and NIST security frameworks as they apply to endpoint management
• Ability to work in a hybrid environment, coming into an office as needed, up to three times per week
• Experience working with VA, DHA, CMS, HHS, or similar federal healthcare agencies
• Familiarity with FedRAMP Moderate or High environments
• Certifications such as CISSP, CISM, Security+, Azure, or ITIL
• Experience in small business or SDVOSB environments with growth-oriented responsibilities

Benefits

• Be part of a mission-driven organization making a difference in healthcare IT.
• Collaborate with innovative and passionate professionals that are there to support you at every turn.
• Enjoy a supportive work/life balance with the flexibility of a 100% remote company.
• Benefit from opportunities for growth and development in a dynamic environment.

Company Overview