Note: The job is a remote job and is open to candidates in USA. Koronet is the leading software company for vertical software, B2B e-commerce, and payment solutions within the floriculture industry. As a Customer Support Agent Tier 1, you will help customers solve problems and learn about the platform while providing technical support and contributing to documentation.

Responsibilities

• Provide fast, helpful, and technically sound support to our customers via chat, email, and phone
• Troubleshoot issues and help users navigate our SaaS platform with confidence
• Document solutions and contribute to our Knowledge Base and internal documentation
• Work closely with our Product and Engineering teams to flag bugs, suggest improvements, and escalate complex cases
• Develop deep product knowledge and stay up-to-date on new features
• Communicate clearly and professionally with customers, making complex issues easy to understand

Skills

• Eager to learn about technology, the platform, and the floral industry
• Curious, fast-moving, and thrive in a dynamic, remote-first environment
• Enjoy helping people and finding solutions to problems
• Communicate clearly in English (advanced level required)
• Comfortable with tools like Slack, Jira, Intercom, and Confluence or can learn them quickly
• Experience in SaaS customer support
• Spanish or Portuguese language skills
• Familiarity with HTML or reading technical system logs
• Background in computer science, engineering, or web development

Benefits

• Remote-first team: work from anywhere.
• Training, mentorship, and room to grow into senior roles.
• English classes and professional development support.
• A collaborative culture where your ideas are welcome—and can become reality.
• Full-time, indefinite-term contract.
• Global and Remote-First: Work with a diverse team across the Americas and Europe, with flexibility to work from anywhere.
• Ownership Culture: We foster an environment where each team member takes ownership and is empowered to contribute to the company's success.
• Growth & Development: We support continuous professional growth and offer financial assistance for technical certifications and other learning opportunities.

Company Overview