Note: The job is a remote job and is open to candidates in USA. The National Basketball Association (NBA) is a global sports and media organization, and they are seeking a Senior Site Reliability Engineer (SRE) – Messaging & Collaboration to ensure the availability and reliability of enterprise messaging platforms. This role involves leading incident response, operational excellence, and providing high-touch support for the NBA Executive Leadership Team.

Responsibilities

• Own reliability and operational excellence for messaging and collaboration platforms
• Serve as a senior escalation point for complex issues across Proofpoint, Exchange, Outlook, SMTP, and various collaboration services
• Lead incident response, service restoration, and root cause analysis in high‑pressure, real‑time scenarios
• Design and operate highly available, secure, and compliant messaging architectures
• Automate operations using PowerShell and Microsoft Graph
• Administer and support Slack and Microsoft Teams, including tenant/workspace configuration and escalations
• Provide white‑glove, high‑touch support for the NBA Executive Leadership Team, requiring professionalism, discretion, and urgency
• Partner with Security, Legal, and Audit teams on compliance, retention, and eDiscovery
• Participate in a formal rotating on‑call schedule
• Provide after‑hours, weekend, and holiday support
• Deliver heightened on‑call coverage during live NBA games, playoffs, drafts, and major league events
• Respond rapidly to incidents impacting game operations, executive leadership, or league‑wide communications

Skills

• A bachelor's degree in computer science or related technical field
• 10+ years of experience in enterprise messaging, infrastructure, or reliability engineering
• Deep expertise in Microsoft Exchange Online / M365 and hybrid messaging environments
• Strong experience with email security (DMARC, DKIM, SPF, ARC; Proofpoint a plus)
• Advanced PowerShell automation skills
• Experience supporting Slack enterprise environments
• Proven ability to support executives and business‑critical operations with urgency and precision
• Calm, decisive, and effective during live incidents and high‑visibility NBA events

Benefits

• Annual discretionary performance bonus, awarded at the sole discretion of the Company and subject to any terms and conditions set by the Company
• Medical
• Dental
• Vision
• Life/AD&D insurance
• Short- and long-term disability
• Fertility and family-forming assistance
• Wellbeing allowance
• Educational assistance
• Mental health coaching/therapy
• Tax advantaged accounts such as HSA and healthcare/dependent care FSAs
• A 401(k) retirement plan
• Time off benefits that include vacation, sick time, and personal days

Company Overview

Company H1B Sponsorship