Note: The job is a remote job and is open to candidates in USA. Active Digital is seeking a Customer Success Associate to ensure businesses succeed with their setup. The role involves guiding clients from onboarding through everyday use, focusing on client outcomes and retention.

Responsibilities

• Guide new clients through onboarding and early use
• Proactively check in to make sure clients are succeeding
• Answer questions and remove roadblocks
• Keep clients engaged and renewing
• Flag opportunities to help clients do more
• Keep accurate, organized notes

Skills

• Genuinely helpful and outcome-focused
• Organized, proactive, and patient
• Comfortable guiding clients over time
• Dependable internet and a quiet place to take calls
• Background in customer success, support, or account care is a plus

Benefits

• Training and coaching
• Flexible full-time schedule
• A clear path to grow

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