Fay Servicing, LLC is a nationally recognized mortgage servicer that focuses on borrower support and investor results. The Special Loans Analyst I role involves conducting assessments of unique loan cases, managing special loan accounts, and collaborating with cross-functional teams to resolve special loan issues while ensuring compliance with regulations.

Responsibilities

• Conducting comprehensive assessments of unique loan cases
• Identifying potential risks and implementing solutions in collaboration with cross-functional teams
• Assisting in managing special loan accounts, including those in default, modification or unique situations requiring special handling
• Reviewing loan documentation
• Assessing account status
• Performing detailed analysis to support decision-making processes
• Collaborating closely with other departments to ensure effective resolution of special loan cases
• Maintaining compliance with regulatory requirements and company policies

Skills

• High school diploma or GED Required; Associate or Bachelor's degree preferred
• 1+ years' experience servicing adjustable rates, modifications, simple interest or similar background
• 1+ years' experience in the mortgage servicing industry
• Strong verbal and written communication skills
• Strong interpersonal skills
• Demonstrated analytical skills and problem-solving abilities
• Good judgment with the ability to evaluate and make decisions
• Strong time management skills
• Ability to work effectively in a fast-paced, dynamic environment
• Customer service/ client orientation with strong execution skills and results orientation
• Ability to prioritize numerous tasks and manage shifting priorities
• High level of attention to detail and consistency
• Flexible, open to change, ability to learn new things quickly
• Collaborative; ability to work effectively with others
• 1+ years' experience with ARM, DSI, Step Rate, SCRA, HELOC and other unconventional loan products preferred
• 1+ years' experience working in a fast-paced work environment preferred
• Knowledge of MSP ARM Workstation controls preferred

Benefits

• Medical, Dental and Vision Insurance
• Company Paid Life Insurance
• Disability Insurance
• Pet Insurance
• 401k Program with Employer Matching
• 3 Weeks Paid Time Off (PTO)
• Paid Holidays
• Wellness Initiatives
• Employee Assistance Program
• Eligible for Hybrid Work Schedule with Remote Flex Days
• Annual discretionary bonus

Company Overview