Description Reports to: Client Services Supervisor FLSA: Full-time hourly (nonexempt) position Summary: Working under the Direct Supervision of the Client Services Supervisor, the Care Consultant plays an integral role in assessing needs of the individual and their living environment during in-person home visits or on the phone, determining service eligibility, care planning, and coordinating person-centered services for older adults residing in Delaware County who are enrolled in SourcePoint’s In-Home Care Services. This position is eligible for remote work. Essential Job Functions: Assessing Needs, Service Eligibility, and Care Coordination Conducts in-home assessments, develops care plans, coordinates, and authorizes services outlined by the care plan, works with medical facilities as appropriate with care transitions, and provides case management services of varied levels of intensity. Routinely communicates with clients, client contacts, and service providers. Provides time-limited counseling to clients and their families on a variety of issues, including but not limited to long-term care needs and plans, grief and loss, changing family relations and other emotional issues, while working with mental health service providers in accessing long-term counseling. Links clients to appropriate services within the community as needed. Quality Improvement/Team Engagement Employee engagement is essential to a healthy and productive culture. The Care Consultant will participate in department/agency meetings, training opportunities, and informal team collaboration. Maintain licensure. Assist with coverage, as needed, to ensure continuity of care for clients being served. The Care Consultant will actively look for opportunities for continuous improvement in providing effective services and resources, ensuring SourcePoint fulfills its mission in helping adults Thrive after 55. Community Engagement Participate in planning and presenting information to share with community partners about SourcePoint’s programs and services related to In-Home Care Services as needed. Participation in agency committees/groups.

Requirements

Required Skills and Abilities: Knowledge of Medicare and Medicaid and ability to assist clients with basic questions related to these programs. Demonstrated experience in client assessment, care plan development and case management. Ability to work cooperatively with a diverse group of human service professionals and organizations serving older adults. Strong documentation and clerical skills, including experience working with Microsoft Outlook and other software programs, filing, and use of various office equipment. Effective communication skills with the public, possessing the ability to interview potential clients over the phone and in person and secure pertinent information, while communicating professionally and clearly. Ability to meet deadlines and to successfully handle multiple tasks and change, as necessary. Ability to work cooperatively with a diverse group of human service professionals within the organization and with outside community agencies serving older adults. Ability to promote a positive work culture both within the organization and in the community. Must be willing to submit to and pass criminal background and BMV checks per agency policy. Although infrequent, ability to work evenings, weekends, and modified schedules, as necessary to serve our clients. Assist with training of new team members and student interns as needed. Education and Experience: Licensed to practice social work (LSW) or licensed professional counselor (LPC) in Ohio required A minimum of two years of experience working with older adults or other vulnerable populations preferred. Case management experience required. Essential Physical Requirements/Working Conditions: Must be able to lift and/or exert up to 20 lbs. on a regular basis without assistance. Ability to transport self to and from home visits, meetings, events, etc. on a regular basis and as assigned. Ability to safely navigate uneven terrain and stairs. Ability to work with individuals in diverse living situations and conditions including ability to work in environments where there is potential for exposure to animals, second-hand smoke, unpleasant odors, etc. Other: In any organization, particularly a small organization, it is necessary to assume new responsibilities necessary to ensure a smooth continuity of operations with the organization. It is expected that other organizational needs will emerge, which will be assigned to the Care Consultant. A Final Note: Here at SourcePoint, we know that great teams are built on diverse experiences and perspectives, and no one is going to check every box on a job description. If you meet some of the qualifications but not all, don’t hesitate to apply—we’d love to see what you bring to the table!