Note: The job is a remote job and is open to candidates in USA. The COOL Company is a leading innovator in AI-driven advertising technology, dedicated to enhancing user experiences across various platforms. They are seeking a Technical Product Manager to bridge business teams, customers, and engineering, focusing on resolving product issues and improving usability across their platforms.

Responsibilities

• Own intake and triage process for product feedback and issues
• Investigate reported problems and reproduce issues independently
• Distinguish between bugs, usability concerns, feature requests, and training gaps
• Prioritize issues based on customer impact, revenue impact, and strategic importance
• Write clear product requirements and engineering tickets
• Coordinate implementation with engineering and data science teams
• Communicate status and timelines to stakeholders
• Monitor product quality and identify recurring pain points
• Partner with Sales and Customer Success teams to gather user insights
• Drive continuous improvement of internal workflows and processes
• Help define product roadmap priorities based on customer feedback and business objectives
• Track product delivery metrics and ensure accountability across teams

Skills

• 3–7 years of experience in Product Management, Technical Product Management, Solutions Engineering, or similar role
• Experience working closely with software engineering teams
• Strong understanding of SaaS products and web applications
• Ability to troubleshoot technical issues independently
• Experience writing detailed product requirements and user stories
• Strong communication and stakeholder management skills
• Comfortable operating in fast-moving startup environments
• Experience with AI, AdTech, MarTech, DSPs, SSPs, or digital advertising

Benefits

• Health, Dental and Vision Insurance
• Paid Time Off
• Company Holidays
• Flexible work schedule
• 401k

Company Overview