Note: The job is a remote job and is open to candidates in USA. Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. They are seeking a Strategic Technical Project Manager to lead complex, multi-workstream implementations within Professional Services, ensuring solutions are delivered on time and aligned to measurable impact.

Responsibilities

• Own end-to-end accountability for complex, multi-workstream customer engagements, including scope, timelines, budget, and risk management
• Partner with customers and internal teams to shape AI agent use cases into clear delivery plans, ensuring business problems are translated into practical, deployable workflows
• Partner with executive stakeholders to define success criteria, governance structures, and outcome validation frameworks
• Translate business objectives into structured delivery plans, work breakdown structures, and cross-functional execution models
• Drive disciplined scope control, change management, and financial oversight across strategic engagements
• Coordinate cross-functional teams including Solution Architecture, Customer Success, Product, and Engineering to ensure aligned delivery
• Identify and proactively mitigate risks across technical, operational, and organizational dimensions
• Ensure technical solutions are architecturally sound by partnering with technical teams, without serving as the primary engineer
• Lead steering committees and executive status reviews, communicating progress, risks, and outcome alignment
• Develop reusable playbooks, governance frameworks, and strategic delivery standards to elevate the broader Professional Services practice
• Monitor post-deployment performance signals and drive structured follow-up actions to improve adoption, stability, trust, and measurable business outcomes
• Mentor Senior TPMs and contribute to leadership capability within the team

Skills

• Bachelor's degree in Computer Science, Engineering, or a related technical field (or equivalent experience) and 10+ years of relevant experience
• 7+ years managing enterprise-grade software or SaaS implementations within Professional Services or Technical Consulting
• Proven track record managing multi-workstream engagements with complex stakeholder environments and contract values exceeding $500K+
• Strong project governance, financial management, and executive stakeholder alignment capabilities
• Technical fluency in APIs, data models, and enterprise integrations sufficient to guide architectural discussions and manage risk
• Experience partnering cross-functionally with Product and Engineering teams
• Exceptional communication skills for both technical and executive audiences
• Ability to operate effectively in fast-paced, evolving product environments
• Willingness to travel up to 10–15%

Benefits

• Commission based on performance and participation in Gainsight’s equity program
• Comprehensive benefits package including fully covered medical premiums (employee-only)
• Flexible PTO
• 401(k) plan
• Dental and vision coverage
• Remote work options
• $10,000 lifetime fertility stipend
• Access to coworking spaces around the globe
• Dedicated Recharge Holidays - one long weekend each quarter to relax and reset
• Mentoring
• Career development opportunities

Company Overview

Company H1B Sponsorship