Note: The job is a remote job and is open to candidates in USA. SearchLab is a company focused on helping businesses grow through effective marketing strategies. They are seeking a Customer Success Manager to build and maintain client relationships, ensuring customer retention and growth while aligning internal teams to achieve client success.

Responsibilities

• Own a portfolio of client relationships and overall account health
• Build trust with stakeholders ranging from day-to-day contacts to executives and business owners
• Identify risks early and lead proactive retention strategies
• Partner with internal teams to stabilize at-risk accounts
• Drive renewals, save efforts, and win-back opportunities
• Lead onboarding, strategy discussions, monthly reviews, and executive business conversations
• Translate SEO, PPC, and Analytics performance into clear business value
• Help customers understand what's working, what's not, and what should happen next
• Develop account plans aligned to client goals and priorities
• Ensure every customer has a clear path forward
• Identify opportunities to expand services within existing accounts
• Build business cases tied to customer goals and performance trends
• Partner with Sales and Delivery teams to position and scope opportunities
• Contribute directly to revenue retention and account growth
• Serve as the voice of the customer internally
• Coordinate specialists, leadership, and resources around customer priorities
• Drive accountability and alignment across teams
• Ensure client needs are understood and acted upon

Skills

• 3-7+ years in Customer Success, Account Management, Client Strategy, Agency, or related customer-facing roles
• Strong communication and executive presence
• Comfortable leading difficult conversations and navigating ambiguity
• Ability to translate data into business insights and recommendations
• Strong commercial instincts around retention, growth, and customer value
• Highly organized with strong follow-through
• Naturally curious, analytical, and solutions-oriented
• Comfortable influencing without direct authority
• Digital marketing experience (SEO, PPC, Local Search, Analytics)
• Familiarity with Google Ads, GA4, Looker Studio, CallRail, or similar platforms
• Experience working within an agency environment
• Experience managing multi-location or multi-stakeholder accounts
• Experience in fast-growing or evolving organizations

Company Overview