Note: The job is a remote job and is open to candidates in USA. TixTrack is a company that supports clients by creating superior ticketing solutions for performing arts and cultural institutions. As a Senior Software Engineer II, you will lead complex technical initiatives and help shape the evolution of the Nliven platform, focusing on solving technical challenges and mentoring other engineers.

Responsibilities

• Lead and drive large, complex projects from conception to delivery, working closely with Product Managers, Designers, and engineering teams across multiple pods
• Write clean, reusable, and maintainable code across the full technology stack with a focus on security, scalability, efficiency, and sustainability
• Lead technical discussions with Product and Design teams to architect solutions that align with business objectives and long-term technical strategy
• Create and maintain comprehensive technical documentation, including system architecture designs, API contracts, and technical roadmaps
• Lead code reviews and provide technical guidance to engineers across teams, ensuring adherence to engineering best practices and architectural patterns
• Define, evolve, and champion coding standards, best practices, and design principles across the engineering organization
• Proactively identify and resolve performance bottlenecks and system reliability issues, implementing solutions that improve DORA metrics
• Research and evaluate emerging technologies, making informed recommendations on adoption and integration into the platform
• Serve as a technical mentor and force multiplier for engineers across multiple teams, fostering a culture of continuous learning, quality, and technical excellence
• Drive and lead architectural discussions, contributing to strategic technical roadmaps and platform evolution
• Solve highly complex technical challenges spanning performance, scalability, security, and system design across multiple domains
• Partner closely with Product teams to design features from concept through production, including instrumentation, observability, monitoring, and iterative improvement based on customer feedback and usage patterns
• Lead initiatives to improve developer experience, including tooling enhancements, CI/CD optimization, infrastructure improvements, and onboarding processes
• Collaborate with stakeholders, c-suite, and cross-functional teams to ensure engineering solutions deliver exceptional business value and user experience
• Champion shipping in small, complete vertical slices- supported by trunk-based development and feature flags- over large, risky releases
• Lead incident response efforts and champion a culture of accountability, shared ownership, and continuous improvement through participation in incident reviews and reliability initiatives

Skills

• Bachelor's degree in related field or equivalent practical experience
• Seven or more years of full stack software development in a Saas or technology-driven environment
• Proficiency in modern frontend frameworks (Angular, React, or Vue)
• Strong front end experience (HTML, CSS, and JavaScript)
• Strong back-end / API experience (.NET Core)
• Deep understanding of SQL databases and data modeling best practices
• Familiarity with Agile framework and methodologies
• A comprehensive understanding of computer science concepts
• Strong problem-solving and analytical skills, with a keen attention to detail
• Excellent communication skills, able to articulate complex technical concepts clearly
• Ability to work independently while collaborating effectively with cross-functional teams
• Strong time management and multitasking skills, balancing multiple projects and priorities
• Integration breadth: hands-on experience integrating third-party platforms such as payments (e.g., Stripe), CRM, marketing, or identity providers - including their APIs, webhooks, and event models
• DevOps: experience with CI/CD pipelines and infrastructure as code; familiarity with containerization and orchestration; a strong understanding of monitoring and logging tools
• Developer Experience (DevEx): a passion for improving the developer workflow; experience with tooling automation, building internal frameworks or libraries, and improving developer documentation

Benefits

• Eligibility for annual bonus based on performance and company success
• 100% of premium paid for medical, dental and vision benefits for employee and dependents, with an HSA-eligible option (with a $1,000 employer contribution for 2026)
• Company-paid life insurance
• Traditional and Roth 401k plans
• Paid parental leave
• Learning & development opportunities with company reimbursement for eligible educational expenses
• Working abroad opportunities
• Volunteer days off
• Flexible scheduling
• Up to $300 reimbursement for initial equipment to set up hybrid work environment
• Generous PTO and holiday schedule
• Remote work environment

Company Overview