Note: The job is a remote job and is open to candidates in USA. Stand8 Technology Consulting provides end-to-end IT solutions to enterprise partners across the United States and internationally. They are seeking a Salesforce Operations / CRM Support Analyst to support a large-scale business transformation initiative focused on modernizing licensing opportunities and rights management across a global enterprise. The role involves ensuring the CRM platform remains operational and effective for business users, maintaining data quality, troubleshooting issues, and improving platform adoption.

Responsibilities

• Provide day-to-day production support for Salesforce users across multiple business functions
• Investigate and resolve Salesforce application issues, defects, and user requests
• Troubleshoot integration failures and coordinate resolution with technical teams
• Support GridBuddy-related functionality, user requests, and troubleshooting activities
• Manage user onboarding, provisioning, access requests, and permission changes
• Perform Salesforce data cleanup activities including duplicate management and orphaned record remediation
• Monitor system health and proactively identify data quality concerns
• Execute QA testing, regression testing, and validation activities for platform enhancements
• Create and maintain training materials, user guides, and support documentation
• Assist users with reporting, dashboards, and CRM best practices
• Track support trends and recommend process improvements
• Collaborate with business analysts, administrators, and development teams to improve platform effectiveness

Skills

• 4+ years of Salesforce Administration, Operations, or CRM Support experience
• Hands-on experience supporting Salesforce production environments
• Experience troubleshooting user issues and resolving production incidents
• Strong Salesforce data management and data quality experience
• Experience identifying and correcting duplicate records and data integrity issues
• Experience supporting end-user onboarding and training initiatives
• Knowledge of Salesforce security, permissions, and user administration
• Experience executing QA, UAT, or regression testing activities
• Strong analytical and troubleshooting skills
• Excellent communication and customer service abilities
• Ability to manage multiple priorities simultaneously
• Experience working in Agile or iterative delivery environments
• Salesforce Administrator Certification
• GridBuddy experience
• Salesforce Sales Cloud experience
• Media, entertainment, licensing, or consumer products industry experience

Benefits

• Medical coverage and Health Savings Account (HSA) through Anthem
• Dental/Vision/Various Ancillary coverages through Unum
• 401(k) retirement savings plan
• Company-paid Employee Assistance Program (EAP)
• Discount programs through ADP WorkforceNow

Company Overview

Company H1B Sponsorship