Note: The job is a remote job and is open to candidates in USA. HCL Global Systems Inc is seeking a highly experienced Technical Project Manager with deep expertise in Microsoft Dynamics 365 CRM and Finance & Operations to lead large-scale, enterprise transformation programs. The role involves managing complex ISV ecosystems, overseeing integration architecture, and ensuring seamless delivery across multiple vendors and stakeholders.

Responsibilities

• Lead end-to-end delivery of large-scale Dynamics 365 CRM and F&O implementations acting as the technical PM within SI-driven programs
• Own delivery governance across multiple workstreams including CRM, ERP, integrations, ISVs, and data migration
• Drive program planning, execution, risk mitigation, and dependency management across global teams
• Lead steering committees, executive reporting, and escalation management
• Ensure delivery adherence to scope, timelines, budget, and quality benchmarks
• Manage a complex ISV ecosystem forming part of the core D365 solution landscape, including but not limited to: SPS Commerce or TruCommerce (EDI / supply chain integrations) Vertex (indirect tax engine) SK Soft / SK Global (financial automation) ZINFI (PRM / partner management) Windchill / Bluestar PLM (PLM integrations) Deel (HR / workforce integrations) DHL/FedEx 4PL Other logistics, payments, and domain-specific ISVs
• Establish clear ownership models, SLAs, and accountability across ISVs and vendors
• Drive integration alignment and delivery orchestration between ISVs and core D365 SI teams
• Manage cross-ISV dependencies, timelines, and release coordination
• Resolve cross-vendor conflicts, integration failures, and delivery risks
• Ensure ISV solutions align with enterprise architecture, compliance, and business process goals
• Govern complex integrations across: D365 CRM (CE) and F&O External ISVs and SaaS platforms Enterprise applications (ERP, PLM, HR, eCommerce, WMS, TMS, banking, etc.)
• Define and oversee integration architecture, patterns, and data flow strategies
• Lead implementation of: API-based integrations (REST/SOAP) Azure Integration Services (Logic Apps, Service Bus, API Management, Data Factory) Middleware platforms (Boomi, MuleSoft, Informatica, etc.)
• Drive data migration, interface design, and integration testing strategy
• Translate business requirements into technical solutions and integration workstreams
• Facilitate design workshops, architecture discussions, and solution validation sessions
• Partner closely with: Solution architects Technical leads Functional consultants
• Oversee SIT, UAT, deployment, and hypercare activities
• Manage change control, release planning, and environment strategy
• Act as the single point of accountability across business, SI, ISVs, and Microsoft stakeholders
• Proactively manage: Integration risks ISV dependencies and readiness Multi-vendor delivery challenges
• Drive structured governance (RAID logs, KPIs, dashboards, release governance)
• Ensure compliance with security, data governance, and regulatory standards

Skills

• 10+ years of Project/Program Management experience in enterprise technology programs
• 7+ years of experience in Microsoft Dynamics 365 CRM (CE) and F&O implementations
• Proven experience working in System Integrator-led delivery models
• Strong experience managing multiple enterprise ISVs within a D365 ecosystem (e.g., SPS Commerce, Vertex, ZINFI, PLM, tax, EDI, HR systems)
• Solid technical understanding of: D365 CE (Sales, Customer Service, Marketing), D365 F&O / Supply Chain / Finance, Dataverse and Power Platform
• Hands-on knowledge of: API integrations (REST/SOAP), Azure Integration Services, Middleware platforms (Boomi, MuleSoft, Informatica, SnapLogic), Data migration frameworks
• Experience with Agile, Scrum, and hybrid delivery models
• Strong vendor, stakeholder, and risk management capabilities
• Microsoft Dynamics 365 certifications (CE / F&O / Power Platform)
• PMP / PRINCE2 / Scrum certifications
• Experience in large global transformation programs (multi-country / multi-ISV rollouts)
• Domain experience in Manufacturing, Healthcare, Retail, or Supply Chain
• Familiarity with: Azure DevOps, CI/CD pipelines, DevSecOps and release management practices
• Experience working with Microsoft FastTrack and partner ecosystem

Company Overview

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