Note: The job is a remote job and is open to candidates in USA. WorkPath Partners is a national organization that supports public health and benefits programs, and they are hiring Customer Support Specialists to help people navigate eligibility, access to care, and program questions. The role includes handling calls, processing documents, and staying updated on policies.

Responsibilities

• Take inbound and make outbound calls, giving clear and objective answers to questions about eligibility, policies, and access to care
• Handle escalated concerns with patience and professionalism
• Review and process documents related to income, identity, and eligibility verification
• Stay current on program policies and apply them accurately using your resource materials

Skills

• High school diploma or GED
• At least one year of relevant professional experience, or an equivalent mix of education and experience
• Strong communication skills
• Reliable, consistent attendance
• Bilingual candidates are strongly encouraged to apply

Benefits

• 3-month assignment with strong potential to extend for reliable performer
• Dependable performers are regularly extended and considered for further opportunities after the first 90 days

Company Overview