Position Overview The Intake Coordinator is responsible for the coordination of new patient referrals, working in collaboration with Account Executives/Liaisons, referral sources, discharge planners, and location staff to ensure a seamless transition to agency services in compliance with Aveanna Healthcare policies, procedures, and federal/state regulations and guidelines.

• *Remote work from home position - prefer candidates in the Eastern time zone**

Essential Job Functions

• Responds to referral source and office inquires by communicating accurate and complete information
• Coordinates multiple telephone calls from internal/external customers and directs callers or tasks appropriately
• Establishes good working relationships between the location and referral sources to ensure further referrals from that source
• Reviews documentation sent by the referral source for accuracy and completeness
• Documents all forms required to process a referral in its entirety with no missing information
• Enters all referral information in real time into the Electronic Medical Record (EMR) to provide visibility across the team
• Partners with colleagues in the location to staff each case with an appropriate, skilled professional to provide the services requested and ordered
• Photocopy, fax, route, scan, or email information as needed or requested
• Maintains department logs/tracking systems as requested
• Other duties as assigned

Requirements

• High school diploma or GED
• Proficient in Microsoft Office, including Outlook and TEAMS
• Ability to work after hours, on-call schedule
• Familiarity with the Microsoft operating system, Outlook email is a necessity
• Data entry: 40 words per minute/10,000 keystrokes per hour.
• Ability to communicate accurately and succintly in email.
• Basic knowledge of how the medical industry and insurances function.

Preferences

• One (1) year previous office work experience preferred
• Healthcare experience a plus
• Bilingual experience
• Familiarity with Microsoft Teams, HomeCare Homebase, Careport portals and EPIC portals a plus
• Multi-tasking
• Fast-paced environment

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