Note: The job is a remote job and is open to candidates in USA. Cypress HCM is seeking a Full Stack Engineer to join their Customer Service Platform team, which focuses on enhancing customer support through a resilient technology ecosystem. The role involves building new features across the full stack, from frontend to backend, while integrating various tools to improve operational efficiency and customer experience.

Responsibilities

• Build a significant set of new features in our CS internal tooling ecosystem end-to-end — from frontend to backend, scoping through QA automation and production launch — with high autonomy

Skills

• 6+ years working experience in US as a full stack engineer
• Solid experience with TypeScript or JavaScript
• Solid experience with UI framework React
• Experience with API technologies such as GraphQL, gRPC, and REST
• Experience in backend in Java, SpringBoot framework or similar
• Experience with cloud computing platforms like Amazon Web Services
• Knowledge of data structures, DB schema design and modern design patterns
• Experience in customer support / account management domain
• Experience integrating internal and/or third-party services
• Experience with Generative AI / ML at application level
• Experience developing build internal tooling or delivery automation
• Experience developing software that deploys and runs at global scale
• Experience working with SLOs, SREs, and contemporary observability platforms
• Experience with distributed systems / AWS multi region / system migrations
• An advocate for reliability and operational excellence
• A good grasp of UX fundamentals

Company Overview