Note: The job is a remote job and is open to candidates in USA. DXC Technology is a company focused on delivering operational excellence and financial discipline in the insurance sector. The Finance Controls Supervisor – Life & Annuities is responsible for managing business process transactions and driving process improvements while ensuring compliance and quality outcomes for clients.

Responsibilities

• Support the management of business process transaction teams, ensuring accurate, compliant, and timely execution of day-to-day operations
• Drive continuous process improvement initiatives focused on quality, scalability, efficiency, and cost optimization
• Monitor, analyze, and report on operational KPIs, SLAs, quality metrics, and customer complaint trends
• Ensure adherence to quality assurance frameworks, including audits, root-cause analysis, and corrective/preventive action plans
• Support operational and financial controls, including budgeting, forecasting, productivity tracking, and cost management
• Partner with leadership to identify risks, implement controls, and ensure regulatory and contractual compliance
• Analyze transactional and operational data to identify trends, inefficiencies, and improvement opportunities
• Support strategic initiatives related to process optimization, automation, and service delivery enhancements
• Act as a liaison between senior leadership, clients (as applicable), and operational teams, ensuring alignment and clear communication
• Support customer complaint management by investigating issues, coordinating resolutions, and implementing preventive actions
• Assist with resource planning, capacity management, and workforce allocation to meet evolving business demands
• Coach and mentor team members, fostering a culture of accountability, quality, and continuous improvement

Skills

• Bachelor's degree in Business, Operations, Finance, or a related field, or an equivalent combination of education and experience
• Typically 6+ years of relevant industry experience, including 2+ years in a supervisory or similar role
• Experience managing or supporting business process transactions in an operations-driven environment
• Strong knowledge of business process management, operational controls, and performance measurement
• Proven analytical skills with the ability to translate data into actionable insights
• A continuous learner with the ability to stay current on industry trends, tools, and technologies
• Advanced degree in a relevant field
• Experience in quality management, operations management, or financial control functions
• Relevant certifications such as Six Sigma (Green/Black Belt), PMP, Lean, or equivalent
• Experience managing customer escalations or complaints in a service delivery environment

Company Overview

Company H1B Sponsorship