Note: The job is a remote job and is open to candidates in USA. UFS Tech is a community bank technology outfitter dedicated to empowering community banks. The Conversion/Customer Support Analyst role involves providing support for banking applications and facilitating customer transitions to the Fiserv Precision platform, ensuring effective communication and issue resolution.

Responsibilities

• Answers, evaluates and prioritizes service requests received via phone, voicemail, email, etc. specifically related to Fiserv Precision software support
• Logs and tracks all requests using company’s customer management tracking system, including documenting all actions taken to resolve requests
• Serve as a liaison for assigned bank conversion/merger/acquisition related task and activities
• Facilitate calls with customers for Conversion Related or Support related tasks
• Assists in implementation of new software releases for applications responsible for supporting bank processing
• Documents resolutions in a central location for sharing knowledge internally and with customers
• Participates in assessments, project planning and client meetings
• Works with third party vendors on behalf of customers
• Analyzes and evaluates service requests to identify trends and make recommendations

Skills

• Bachelor's degree required or High School Diploma or general education degree (GED) with work experience equivalent
• Minimum three (3) years prior experience with Fiserv Precision Core banking software
• Strong analytical and troubleshooting abilities
• Understanding of Fiserv Precision and Fiserv ancillary software or capacity to learn it
• Understanding of item processing or the capacity to learn
• Extremely comfortable working with computers and a variety of computer applications
• Excellent verbal and written communication skills
• Experience onboarding customers and providing support to Customers
• Motivated and independent and able to work without direct supervision
• Ability to internally collaborate effectively with multiple teams in both project-based and ongoing support functions
• Capability to provide constructive feedback and proactively contribute ideas for process improvements
• Ability to manage multiple tasks and projects with accuracy and attention to detail
• Ability to work effectively with deadline demands
• Take ownership and accountability, to follow problems through to resolution
• Ability to work in a team-oriented, collaborative environment
• Desire to continually improve and contribute to our Purpose of Empowering Community Bankers and our People to Thrive – Together
• Three (3) years prior experience in direct client support desired

Company Overview