Note: The job is a remote job and is open to candidates in USA. Firstsource is a specialized global business process management partner. They are seeking a Customer Service Representative to deliver exceptional support to both new and existing members and providers by assisting with various inquiries related to healthcare services.

Responsibilities

• Call Center environment- Work From Home
• Handling a high volume of inbound calls for Healthcare Member and Provider inquiries
• Maintain awareness of the way performance and actions affect members
• Web camera visibility
• Schedule Flexibility

Skills

• 1 year Customer service experience
• 6 months Healthcare experience
• 1 year Call Center experience
• Data entry experience
• Must have a private workstation to perform your work
• Must have Internet to include a router with Ethernet jack for connectivity to PC (100mps download/20mps upload)
• Ability to navigate multiple computer screens
• Ability to answer Healthcare Member and Provider inquiries and type information into the computer system simultaneously
• Must be reliable and punctual
• Work effectively in a team environment
• Work independently without constant supervision
• Positive professional attitude
• Detail-oriented
• Computer literate
• Strong reading comprehension and writing skills
• Problem-solving skills

Benefits

• Call Center environment- Work From Home
• Schedule Flexibility

Company Overview