Note: The job is a remote job and is open to candidates in USA. Service Credit Union is seeking a Contact Center Representative (CCR) where you will provide account-related services to members located throughout the world. The CCR handles all inbound contact with clients, received via phone, chat, e-mail and video channels, related to Member Service inquiries and transactions.

Responsibilities

• Assist members and potential members with telephone, chat and email correspondence fostering a one call resolution environment
• Answer general inquiry questions about members accounts
• Quickly identify client needs and match it to a product or service
• Perform other job-related duties as assigned

Skills

• Only open to US Citizens
• Excellent verbal and written communication skills
• Outstanding customer service skills
• Good organizational skills with proven ability to multi-task
• Ability to recognize and resolve member issues promptly, using courtesy and tact
• High school diploma or equivalent required
• Customer service, retail or call center experience preferred but not required

Benefits

• Great health and dental benefits starting day one!
• PTO, long-term disability, and paid holidays.
• 401k with 8% company contribution after one year of employment.
• Paid leave policy after 12 consecutive months of employment.
• Free confidential mental health support program with Talkspace
• Free identify theft protection through IdentityForce
• Tuition reimbursement.
• Training and career growth opportunities.

Company Overview