Role Description Now Hiring: Tier 3 Scheduler (Remote) Location: Remote (Work From Home) Department: Call Center Reports To: Call Center Manager Schedule Options (Full-Time): We offer a variety of schedules to support work-life balance:

• Saturday–Wednesday, 8:00 AM – 4:30 PM
• Monday–Friday:
• 8:00 AM – 4:30 PM
• 9:00 AM – 5:30 PM
• 10:00 AM – 6:30 PM
• 11:30 AM – 8:00 PM

As a Tier 3 Scheduler, you will play a critical role in ensuring patients receive timely, accurate, and compassionate service while navigating their imaging needs. The Tier 3 Scheduler is responsible for managing inbound and outbound calls, text communications, and complex scheduling workflows across multiple service lines, including general imaging, auto/legal cases, and breast imaging. This role requires a high level of attention to detail, strong communication skills, and the ability to work efficiently in a fast-paced, remote environment while maintaining a patient-first approach.

Key Responsibilities

• Manage inbound/outbound calls for general, auto/legal, and breast imaging scheduling
• Respond to text line inquiries within 3 minutes
• Schedule a minimum of 25 exams daily and manage approximately 80 calls per day
• Accurately collect and verify patient demographics, insurance, and financial information
• Review physician orders for accuracy and protocol compliance
• Coordinate with referring providers to obtain missing or incomplete information
• Escalate complex cases appropriately to leadership or senior team members
• Provide call triage support and route messages to appropriate departments
• Manage assigned worklists and scheduling-related communications
• Utilize systems such as Ikonopedia for follow-up tracking
• Clearly communicate preparation instructions and answer patient billing questions
• Coordinate transportation for auto/legal patients when needed
• Maintain high accuracy while multitasking in a fast-paced environment
• Process incoming faxes and documentation efficiently

Qualifications

• High school diploma or equivalent required
• Healthcare scheduling experience preferred (radiology or breast imaging strongly preferred)
• Customer service experience required
• Knowledge of medical terminology, insurance verification, and authorizations preferred
• Strong communication, organizational, and problem-solving skills
• Ability to manage multiple priorities with speed and accuracy
• Comfortable working in a fully remote environment

Requirements

• High school diploma or equivalent required
• Healthcare scheduling experience preferred (radiology or breast imaging strongly preferred)
• Customer service experience required
• Knowledge of medical terminology, insurance verification, and authorizations preferred
• Strong communication, organizational, and problem-solving skills
• Ability to manage multiple priorities with speed and accuracy
• Comfortable working in a fully remote environment

Benefits

• Competitive pay
• Medical, Dental, and Vision Insurance
• Paid Time Off (PTO) & Paid Holidays
• 401(k)
• Life and Disability Insurance
• Employee Assistance Program (EAP)
• Opportunities for growth and advancement
• Supportive, team-oriented culture