Overview

At Grow Financial Federal Credit Union, we believe in service — to our 300,000 members, 600 team members and local communities. We’re not just your average bank. We’re a credit union, owned by our members and dedicated to serving people, not profit. We know that happy, engaged people provide the best service, so we live by our mantra: Be Bold. Be Great. Have Fun. Consistently named a Top Workplace by the Tampa Bay Times among multiple national awards we strive to develop a diverse, collaborative culture where you can grow personally and professionally. Our “work from where you do your best work” strategy provides flexibility to our team members — who currently reside across the U.S. — with a variety of remote, hybrid and in-person roles. We enjoy plenty of opportunities to stay connected through video collaboration, digital tools, community service initiatives and numerous activities. Whether you thrive in a remote setting, prefer the energy of in-person collaboration or seek a balance between the two, you'll find your fit here. Join us as we seek to make things grow — people, communities, money and dreams. Some of our Benefits/Perks: Medical/Dental/Vision Insurance Employee discount on loans Team members qualify for a discount on consumer loans. Tuition Reimbursement of up to $5,250 per year for full-time team members. Paid Time Off 15 days/year & over 10 Paid Holidays Paid Volunteer Days Grow provides two bi-annual paid volunteer days to all team members. Retirement Benefits (401K) Grow matches up to 8% for team members. Growth Potential In-house training department dedicated to helping our team members reach their maximum potential.

Responsibilities

Supervises staff and provides leadership, coaching and guidance. Ensures staff operate in compliance with all applicable state and federal laws within their area of responsibility. Executes decisions in alignment with Credit Union policies and procedures, demonstrating sound judgment and well-reasoned decision-making. Collaborates with department leadership regarding operational and departmental changes. Reviews, implements and monitors policies, procedures and best practices within areas of responsibility.

Qualifications

Required Skills/Experience: High school diploma or equivalent required. Minimum of three years of bankruptcy experience and two years of collections experience required; two years of supervisory experience required. Experience in consumer lending, business lending, and mortgage collections is preferred, with post charge-off recovery collections experience required. Must be knowledgeable of Debtor/Creditor Collection Law, Fair Debt Collections Practices Act, and Florida Statutes pertaining to the collection of consumer and business debts. Familiar with bankruptcy, foreclosure and litigation law pertaining to collections. Must exhibit maturity of judgment and have a thorough understanding of the collection philosophy and the Credit Union’s policy regarding the adjustment of past due loans and the relationship of the collection effort to other departments and the overall success of the Credit Union. Excellent telephonic communication, negotiation and analytical skills needed. Demonstrated ability to recognize and resolve problems quickly, provide accurate information regarding specific circumstances and convey facts in a professional, clear and concise manner. Experience in a call center environment beneficial. Intermediate to advanced operational knowledge of general office and PC equipment and the use of automated collection software required. Physical Demands: Must be able to sit for extended periods of time. Must be able to read, write, speak and type English. Must be able to hear and use a telephone & headset. Use of computer requires repetitive keystrokes. Work Environment: Work from home available. Sedentary role. Apply online now! An Equal Opportunity Employer Minorities/Females/Veteran/Disabled #LI-Remote