Role Description The Part Time Collector is part of a highly performing Collections team with principal responsibility for servicing members with past due consumer, commercial, or real estate loans. This role requires supportive, constructive, and empathetic communication with members through a variety of channels, seeking to understand the circumstances resulting in a member’s past due condition. The Collector works with members to find solutions that resolve delinquent loan status.

• Performs independent research and follow-up tasks to assist in delinquency resolution.
• Validates financial responsibility for a loan.
• Searches for valid member location and contact information.
• Completes documents required for delinquency resolution.
• Finds the best balance between the needs of individual members and those of UFCU membership.
• Complies with UFCU’s policies and procedures and applicable laws and regulations.

The Collector reports to Assistant Manager – Collections. This role can be remotely performed out of Texas, Idaho, Utah, Arizona, or Montana.

Qualifications

• High School Diploma or Equivalent.
• Minimum of one (1) year of experience collecting secured or unsecured consumer loans.
• Minimum of one (1) year of experience with personal computer and word processing/spreadsheet software (MS Office Suite).
• Must be bondable.
• Preferred: Two or four-year degree from an accredited college or university.
• Preferred: Two (2) years’ experience collecting auto and/or real estate collateralized consumer loans.
• Preferred: Six (6) months of banking and/or financial institution experience.
• Preferred: Experience with loan modifications.
• Preferred: Bilingual in English and Spanish.

Requirements

• Adheres to all company policies, procedures, and business ethics codes.
• Completes required regulatory training as assigned.
• Maintains strict adherence to and compliance with all laws, rules, regulations, and internal controls specific to the role.

Benefits

• Flexible remote work environment.
• Opportunity to work with a dedicated team.
• Supportive company culture focused on member success.

Company Description

Our Credit Union was founded in 1936 and has grown to serve members throughout Texas and beyond. At UFCU, we are more than just a financial institution, and our people are more than just employees. We are dedicated to our purpose of empowering our Members to achieve financial success and build brighter futures.

• Purposefully Member-Obsessed: Driven by empathy to understand our Members’ needs.
• Possibilities Reimagined: Inspired to experiment and learn for positive impact.
• Performance Excellence Rooted in Unwavering Integrity: Championing teamwork and accountability.