At careerzynith, we're passionate about delivering exceptional customer experiences that exceed expectations. As a Customer Support Representative, you'll play a vital role in helping Intuit TurboTax customers navigate their software, resolve issues, and achieve their tax preparation goals. If you're a tech-savvy, customer-centric individual with a passion for problem-solving, we invite you to join our team of dedicated professionals.

About careerzynith

careerzynith is a leading provider of innovative solutions that empower individuals and businesses to thrive in a rapidly changing world. Our commitment to excellence, innovation, and customer satisfaction has earned us a reputation as a trusted partner in the industry. As a Customer Support Representative, you'll be part of a dynamic team that shares your passion for delivering exceptional customer experiences.

Responsibilities

As a Customer Support Representative, you'll be responsible for:

• Providing top-notch customer support via phone, video chat, and traditional chat channels
• Assisting customers with software navigation, locating prior returns and amendments, and escalating calls when necessary
• Communicating with customers in a friendly, professional tone, and resolving issues efficiently
• Collaborating with internal teams to ensure seamless customer experiences
• Staying up-to-date with product knowledge and industry trends to provide informed support

Why Join careerzynith?

* Flexibility: Create your own schedule and work from the comfort of your own home

• Growth Opportunities: Expand your skillset and broaden your horizons while providing exceptional customer service
• Supportive Environment: Our team is dedicated to helping you succeed and deliver outstanding customer experiences
• Competitive Compensation: Earn up to $19 per hour, plus incentives, and enjoy a guaranteed minimum of 45 minutes for each hour if available for the full 60 minutes
• Seasonal Contract: January to April 15th, 2024, with flexible schedule opportunities

Earnings Potential

* Earn up to $19 per hour, plus incentives

• Peak rates apply January - April
• Contractors on this program who meet or exceed key metrics earn on average the equivalent of $16-$19/hour during peak times and $15.60-$17.50/hour during non-peak times

Schedule

* Flexible schedule opportunities - you create your own schedule!

• Schedule available hours between 7 am and 11 pm CST, Monday - Sunday
• Weekday and weekend options

Skills Needed

* Sincere desire to assist the customer

• Tech savvy and avid computer user
• Ability to multi-task and navigate multiple systems
• Communicate with a friendly tone and professional demeanor

Work Environment Requirements

* Quiet, uninterrupted space

• Organized desk area
• Professional appearance (if on camera)

Technology Requirements

* Personal computer (no tablet)

• Broadband internet connection, recommended at least 10 MBPS
• Wired internet connection (no wi-fi or mobile internet)
• Windows 10 or Windows 11 operating system
• Valid antivirus software installed, running and up to date
• USB headset with microphone
• A webcam will be loaned to each contractor to be used for the duration of the contract.

Important Information

* We are currently unable to work with contractors residing in California, New York, Pennsylvania, or Washington.

• Contractors must also successfully pass a criminal background check.
• The relationship between you and careerzynith is a contractual relationship. You will remain an independent contractor for the duration of this program assignment.

Ready to Apply?

If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We're excited to review your application and welcome you to our team of dedicated professionals. Apply for this job