Job Description

Provides a variety of services and high-level support for the analysis of mid complexity projects along with the support and maintenance of EHR applications that are affected. Successfully leads initiatives and projects with other staff. Subject matter expert in assigned applications and works to develop a breadth of knowledge across applications. Develops, implements, and presents educational programs for end users. Responsibilities include mid complexity issues; acting as the liaison between customer and support staff to resolve issues; understanding and adhering to service provider/customer chain of accountability that ultimately leads to the patient. This position must be highly responsive to customers and show an aptitude for the translation of customer requirements into feasible options within the application. Duties also include planning and implementing technology learning programs and assessing users during technology learning programs for successful competence. Works under general supervision. Education Qualifications Educational Requirements:

• Bachelor’s degree in Information Services, Business, Healthcare or related field of study plus 2 years of experience in Information Services, Business Services, Healthcare or related field

OR

• Associates degree and 4 years of experience in Information Services, Business Services or Healthcare.

OR

• 6 years of experience in Information Services, Business Services or Healthcare

Licensure/Certification Qualifications Preferred Qualifications:

• Certification in Epic applications preferred

Employee Benefits at Essentia Health: At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at (218) 576-0000. Job Location: Peerless Building Shift Rotation: Day Rotation (United States of America) Shift Start/End: 8:00 AM/4:30 PM Hours Per Pay Period: 80

Compensation

Range: $31.99 - $47.99 / hour FTE: 1 Call Obligations: Yes