About the position Our Analysts’ primary role is to have a complete working knowledge of their assigned EPIC application, to include an understanding of the assigned department workflows for the associated EPIC build, upgrade, and release process. They will work independently in managing application-related service tickets, documenting findings, and communicating status with the end-users, while also supporting problem resolution(s), enhancement requests, and project tasks by building system components, testing, documenting workflows and related information and maintenance. To be considered for this role, candidates must either currently live in California or demonstrate a willingness to relocate prior to employment.

Responsibilities

• Builds and supports EPIC applications within scope of certification
• Works with clinical and operational teams to understand needs and optimize workflows
• Performs testing, documentation, and support go-lives
• Troubleshoots and resolves end-user issues
• Leads design and configuration of EPIC applications
• Serves as SME and mentor for junior analysts
• Oversees complex projects and coordinate with cross-functional teams
• Supports strategic planning and optimization initiatives
• Adheres to all applicable SYHealth policies, procedures, protocols, and best practices
• Promotes and fosters respect for patient privacy by maintaining confidentiality on all patient EHR data and abides by both the HIPAA Privacy and Security rules
• Exhibits excellent presentation skills, confidently speaks up, follows the appropriate chain of command and demonstrates effective verbal and written communication skills
• Maintains a clean, safe and organized work area at all times
• Performs any other job-related duties as needed, assigned, or requested

Requirements

• Senior Analyst I: 6–8 years (Expert user with multiple certifications, leading projects & mentoring)
• Senior Analyst II: 8–10 years (Team lead, SME, cross-functional project ownership)
• Senior Analyst III: 10-12+ years (Team Lead, provides strategic guidance, may serve as interim manager)
• EPIC Certification(s) Required (candidates should have one or more of the following): Clinical Applications: EpicCare Ambulatory, Willow, Security; Revenue Cycle & Patient Access Flow: Cadence, Resolute (HB/PB), Prelude; Population Health & Analytics: Healthy Planet
• High School Diploma or GED equivalent
• Demonstrates effective verbal and written communication skills in collaboration with teams to achieve quality, excellence, harmony and problem-solving to obtain stated goals and objectives
• Demonstrates active listening skills, respect and a positive “Can Do” attitude
• Must possess the ability to communicate effectively in English; both verbally and in all written communication
• Experience in a hospital or integrated health system
• Familiarity with effective data management tools and quality reporting techniques
• Familiarity with healthcare IT systems, including interfaces and integrations
• Excellent problem-solving and analytical skills
• Ability to work with both technical and non-technical stakeholders to resolve system issues
• General office equipment to include PC and Software (Excel, Word, Office), phone, fax, etc.
• Qualified candidates are willing to commute to the corporate location; non-local candidates must be willing to relocate to the Southern California/San Diego County area if selected
• Pre-employment requirements include I-9, physical, positive background and reference check results, complete application, new hire orientation, pre-employment PPDs. Compliance with all mandated vaccinations and all boosters is a term and condition of employment.