Under the direction of the VMS Systems Manager or Director of System Engineering, this role is responsible for providing VMS support to TAPFIN MSP programs. The position provides critical support by configuring and maintaining applications that enable internal and external clients to perform critical business functions related to requisition, assignment, time capture, invoicing, and reporting processes. Provides technical support regarding the use of VMS tools, typically in a “Level 2” mode (where the Operations Team provides Level 1 support and the VMS provider provides Level 3 support).

• Responsible for assisting VMS Systems Analysts in deploying and implementing new MSP engagements (i.e., coordinate the day-today deployment activities; resolving issues escalated by clients, sales organization, TAPFIN operations, etc.). May also include supporting analysis, design, CVR, user acceptance testing.
• Work with implementation team to load/validate client data into VMS application.
• Responsible for identifying and developing VMS and process improvements for existing programs.
• Identify and troubleshoot application issues.
• Implement VMS configuration changes to address issues and/or to optimize/improve effectiveness.
• Test VMS applications for any defect/enhancement releases.
• Support System Engineer in QA and UAT Testing.
• Perform other duties as required.
• This role will largely focus on Beeline Enterprise and Workday VNDLY.
• Bachelor’s degree strongly preferred.
• A minimum of 5-10 years of experience in the staffing or IT project services sector is required
• Strong customer service experience required.
• Experience in technical support role
• A minimum of 1 year experience with one or more of the leading VMS tools (Fieldglass, VNDLY, Beeline, Beeline Professional) is required.
• Time management skills are a must, as is the ability to effectively multi-task and function in a fast-paced, high performance, virtual work environment.
• Knowledge of Microsoft Office products – Word, Teams, Excel, Visio, PowerPoint, Access, Outlook and Microsoft Sharepoint are a must.
• Experience as part of an MSP team is a plus.

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