ThinkTech IT is a company that provides IT support to various businesses since 2018. They are looking for a Level 1 Help Desk IT Engineer who will be responsible for installing, configuring, troubleshooting, and resolving issues related to Windows 10 and various hardware and software errors.

Responsibilities

• Installing, configuring, troubleshooting, and resolving issues on Windows 10
• Assisting with virus infections, browser troubleshooting, etc
• Proficient in troubleshooting issues with MS Office Suite 2010-19/ Office 365 including Excel, Word, and Outlook
• Experience in diagnosing and resolving various hardware and software errors
• Provide technical support via phone, e-mail, and text
• Installing, troubleshooting, and maintaining printers and other peripherals
• Effectively communicate with staff and customers with the utmost attention to detail
• Work independently or as part of a team
• Problem-solving; analytical and critical thinking
• Ability to translate detailed technical information into simple terms that non-technical customers can understand easily
• Ability to grasp complex concepts
• Excellent written and verbal communication skills
• Ability to multi-task in a fast paced environment

Skills

• 1 year of Service Desk or IT experience/ Internship Experience
• Previous work experience in customer service/ IT-related field
• Excellent customer service skills (people person!)
• Independent problem solver that keeps up-to-date with current technology
• Installing, configuring, troubleshooting, and resolving issues on Windows 10
• Assisting with virus infections, browser troubleshooting, etc
• Proficient in troubleshooting issues with MS Office Suite 2010-19/ Office 365 including Excel, Word, and Outlook
• Experience in diagnosing and resolving various hardware and software errors
• Provide technical support via phone, e-mail, and text
• Installing, troubleshooting, and maintaining printers and other peripherals
• Effectively communicate with staff and customers with the utmost attention to detail
• Work independently or as part of a team
• Problem-solving; analytical and critical thinking
• Ability to translate detailed technical information into simple terms that non-technical customers can understand easily
• Ability to grasp complex concepts
• Excellent written and verbal communication skills
• Ability to multi-task in a fast paced environment
• Help desk: 1 year (Required)
• Windows: 1 year (Required)

Benefits

• Health insurance
• Paid time off
• Hybrid schedule
• Onsite Engineer shadowing
• Quick growth opportunity with working in Project Management roles
• Laid-back start-up culture
• No formal in-office dress code
• Drinks and Snacks
• Monthly happy hours

Company Overview