Cambridge City Council is seeking a Customer Service Advisor to join their customer service team. This role involves assisting residents with a variety of queries and situations, providing help and advice while maintaining a strong focus on customer service and relationship building.

Responsibilities

• Provide help and advice to customers with a diverse range of queries, questions, and situations
• Demonstrate ability to build relationships, take ownership, and use initiative to make decisions for the benefit of customers
• Work in partnership with all services within the Council and keep the customer journey at the forefront

Skills

• Ability to build relationships with customers
• Ability to take ownership and use initiative to make decisions for the benefit of customers
• Flexibility and adaptability
• High degree of computer literacy
• Attention to detail
• Resilience and ability to remain calm in difficult circumstances
• Experience in customer service roles
• Willingness to undertake a Basic Disclosure and Barring Service

Benefits

• Excellent learning and development opportunities supported via a range of sources and methods and, where applicable, recognised through Digital Badges
• Access to the