New Charter Technologies is a company dedicated to providing best-in-class technology solutions to small-to-medium sized businesses. The Systems Engineer I is responsible for handling service requests and incidents escalated from Tier 1 Support, focusing on various technologies including printers and workstations.

Responsibilities

• IT support for customers using Microsoft operating systems and applications
• Patch management for workstations
• Virus & Malware detection and removal
• Basic server administration
• Remote & onsite workstation troubleshooting
• Communicating with clients and co-workers and updating tickets immediately stating progress and next steps
• Keeping documentation and configuration up to date
• All other duties requested including helping co-workers and assisting with urgent service requests when necessary

Skills

• Must be able to work well in a team
• Excellent verbal & written communication skills
• Sound judgement to know when to escalate issues to management
• Excellent customer service skills
• Ability to adapt quickly to changes and multi-task
• Competitive, high achiever who persists despite obstacles, opposition, or setbacks
• Microsoft Certified Solutions Associate (MCSA) for Windows 7 & Windows 8
• Advanced knowledge of business applications and basic server administration

Benefits

• On-call bonus is paid to engineers for all weeks they are on-call.
• Optional 4 – 10-hour days after training has been completed.
• Ability to work remotely after training has been completed.

Company Overview