Description:

• Define and drive the company-wide reliability strategy across services.
• Establish end-to-end system visibility frameworks for observability, detection, and resilience.
• Partner with DevOps and Platform Engineering leadership to standardize SLI/SLOs and improve reliability practices across teams.
• Serve as a technical escalation expert for reliability issues and incident response.
• Build intelligent detection systems, including anomaly detection and connector health models.
• Enable self-service observability for engineering teams.
• Define and evolve a tiered incident communication strategy.
• Lead postmortems and improve incident response practices to strengthen customer trust.
• Contribute hands-on to system design, monitoring, and debugging across distributed systems and data pipelines.

Requirements:

• 5+ years of experience in SRE, Production Engineering, or a related role.
• 3+ years of experience operating at a senior or technical leadership level, such as Staff scope or equivalent.
• Deep expertise with AWS and/or GCP.
• Experience with Kubernetes and Helm.
• Experience with observability stacks such as Prometheus and Grafana, or equivalent tools.
• Experience with CI/CD systems such as GitLab CI/CD and ArgoCD, or similar tools.
• Proven experience designing and scaling reliability systems for multi-tenant SaaS platforms.
• Strong debugging and systems thinking across distributed microservices and legacy systems.
• Demonstrated ability to lead initiatives that improve incident detection, response, and system resilience.
• Hands-on engineering approach with a track record of building reliability systems, not just configuring them.
• Experience in B2B SaaS serving enterprise or financial customers, preferred.
• Familiarity with third-party SaaS connector architectures and ingestion patterns, preferred.
• Experience building anomaly detection or intelligent alerting systems, preferred.
• Experience designing customer-facing status pages and incident communication frameworks, preferred.

Benefits:

• Competitive compensation with equity and 401(k).
• Comprehensive healthcare with dental and vision coverage.
• Flexible paid time off and paid holiday time off.
• 12 weeks of new parent or family leave.
• Personal and professional development resources.
• Base salary range of $232,000 to $263,000 USD.
• Eligibility for equity awards and possible sales commission or incentive compensation, depending on role or function.