Dice is the leading career destination for tech experts at every stage of their careers. Our client, Galaxy Infotech INC, is seeking the following. Apply via Dice today! T+S USC Candidates must have active certification, i need their copy or that email where their certs could be shown. Need LInkedIn that matches resume. Seeking a detail-oriented ServiceNow Technical Writer to create, maintain, and manage high-quality documentation for the ServiceNow platform. This role will support IT, business, and end users by producing clear, accurate, and user-friendly content that drives platform adoption, operational efficiency, and compliance. The ideal candidate has experience documenting ServiceNow processes, workflows, and configurations , and can translate complex technical concepts into easy-to-understand materials for diverse audiences.

Key Responsibilities

• Develop and maintain technical and functional documentation for the ServiceNow platform
• Create a variety of content, including:
• User guides and training materials
• Process documentation and SOPs
• Knowledge base articles
• Release notes and change documentation
• Collaborate with developers, administrators, business analysts, and stakeholders to gather information
• Translate complex technical concepts into clear, concise, and user-friendly content
• Document workflows, configurations, integrations, and system processes
• Support knowledge management and self-service initiatives within ServiceNow
• Ensure documentation aligns with governance, compliance, and healthcare standards (HIPAA)
• Maintain version control and ensure documentation is current and accurate
• Assist with training materials and end-user adoption efforts
• Standardize documentation templates and best practices

Required Qualifications

• 3 5 years of experience as a Technical Writer, preferably in IT or ServiceNow environments
• Experience creating documentation for enterprise software platforms
• Strong ability to translate technical concepts into business-friendly language
• Experience with
• Process documentation and SOP creation
• Knowledge management systems
• Excellent writing, editing, and organizational skills
• Strong attention to detail and ability to manage multiple deliverables

Preferred Qualifications

• Experience with ServiceNow platform documentation
• Familiarity with ITIL processes (Incident, Change, Problem, etc.)
• Experience in healthcare environments
• Exposure to tools like Confluence, SharePoint, or similar documentation platforms
• Basic understanding of workflows, APIs, or system integrations
• Experience supporting Agile teams

Ideal Candidate Profile

• Clear, concise communicator with a passion for documentation excellence
• Detail-oriented and highly organized
• Able to work with both technical and non-technical stakeholders
• Proactive and committed to continuous improvement