Note: The job is a remote job and is open to candidates in USA. Genesys is a company that empowers organizations worldwide to create the best customer and employee experiences through AI-powered technology. The Vice President, Global Sales Operations is responsible for driving sales and partner performance, scalability, and efficiency across the organization, while fostering a culture of innovation and data-driven decision-making.

Responsibilities

• Lead and develop a high-performing global sales operations function across regions
• Establish clear operating rhythms and accountability models for sales and partner leadership
• Foster a culture of data-driven decision-making, continuous improvement, and innovation
• Serve as a trusted advisor to the Chief Sales Officer and executive leadership team
• Deliver clear, concise, and insight-driven executive communications including QBRs, forecasts, and board-level narratives
• Influence strategic decisions through compelling, data-driven storytelling
• Build frameworks to identify leading indicators across pipeline, forecasting, and deal qualification
• Translate complex data into actionable insights that inform sales strategy and execution
• Anticipate risks and opportunities early to enable proactive decision-making
• Drive inspection discipline at the deal level to ensure pipeline accuracy and forecast reliability
• Partner with sales leadership on large, strategic deals to improve win rates and sales cycle efficiency
• Implement scalable processes that balance operational consistency with field flexibility
• Define and execute the vision for AI-enabled sales operations including forecasting, activity insights, and deal scoring
• Partner with Revenue Operations teams to modernize and optimize sales processes through automation
• Demonstrate strategic thinking by connecting operational execution to broader business outcomes
• Apply strong analytical rigor to synthesize data into actionable insights
• Exhibit executive presence with clear, confident, and influential communication
• Leverage deep operational expertise in SaaS sales motions, metrics, and pipeline management
• Champion innovation through the use of AI and automation to drive productivity gains
• Lead and scale high-performing, distributed teams effectively

Skills

• Bring 10 or more years of leadership experience in Sales or Revenue Operations within high-growth environments
• Demonstrate proven success leading global teams and managing senior leaders
• Possess strong familiarity with modern sales technology including CRM systems, forecasting tools, analytics platforms, and AI solutions
• Show a track record of improving forecasting accuracy, pipeline health, partner performance, and sales productivity
• Have experience working directly with executive leadership and contributing to board-level discussions
• Operate with a collaborative mindset and strong bias for action across cross-functional teams

Benefits

• Medical, Dental, and Vision Insurance.
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments
• Paid volunteer time
• August Free Fridays
• Well-being resources
• Regionally tailored programs for employees and their families

Company Overview