CTG is seeking a Senior System Business Analyst with strong experience in hospital Revenue Cycle operations and a passion for leveraging data, automation, and AI-driven solutions. This role will serve as a key bridge between business stakeholders and technical teams, driving process improvements, system enhancements, and advanced analytics across revenue cycle functions. The ideal candidate combines strong analytical skills, technical proficiency, and a deep understanding of healthcare financial workflows to identify opportunities for automation, reporting optimization, and operational efficiency.

Key Responsibilities

Partner with Revenue Cycle stakeholders to gather, analyze, and document business and technical requirements Evaluate current-state workflows and identify opportunities for automation, integration, and process improvement Design and implement solutions leveraging Microsoft Power Platform and reporting tools Develop dashboards, reports, and data models to support operational and leadership decision-making Collaborate with IT and development teams to translate business needs into functional and technical solutions Create detailed process documentation, functional design documents, and user stories Conduct system and workflow analysis to recommend scalable and sustainable improvements Support testing, validation, and implementation of new solutions and enhancements

Required Qualifications

Healthcare / Revenue Cycle: Strong knowledge of hospital Revenue Cycle operations, including patient access, billing, claims, and collections workflows Experience working with healthcare financial data and reporting Power Platform & AI: Minimum 3 years' experience building, training, and deploying AI-powered solutions within Microsoft Power Platform, including tools such as AI Builder and Copilot Studio Power Automate: Minimum 3 years' experience and expertise in developing complex Desktop and Cloud flows Experience utilizing: SQL database connectors Machine runtimes Web scraping techniques Power BI: Minimum 3 years of experience developing interactive dashboards and reports, including: Power Query transformations Custom DAX measures Advanced conditional formatting MS SQL: Intermediate proficiency in: Writing SQL queries Joining multiple tables Filtering and manipulating data to support reporting and automation Epic SQL 1 and SQL 2 Self-Study preferred Python Minimum 3 years' experience in developing and managing Python scripts. Microsoft Excel: Advanced proficiency, including: Writing macros (VBA) Managing complex data models Requirements & Documentation: 5+ years of experience gathering technical requirements from stakeholders 5+ years of experience creating workflow documentation, including: Process maps Functional design documents User stories Prepare high-level requirement documentation (HLD) and software requirement specifications (SRS) Create testing plan and script Conduct User Acceptance Testing (UAT) System Analysis: 5+ years of experience analyzing operational workflows and recommending integration and automation solutions Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role. To Apply: To be considered, please apply directly to this requisition using the link provided. Kindly forward this to any other interested parties. Thank you! The expected base salary for this position ranges from $120,000 to $130,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered. About CTG CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries. Together, we shape what’s next—working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit www.ctg.com. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.