Note: The job is a remote job and is open to candidates in USA. ACC Premiere is dedicated to delivering exceptional customer service experiences for consumers of well-known brands through various communication channels. They are seeking a Customer Service Escalation Specialist to handle customer inquiries, troubleshoot issues, and enhance customer retention.

Responsibilities

• Handle customer inquiries via phone, email, and chat; some outbound calls/emails required
• Provide information about products and processes
• Troubleshoot and resolve issues and concerns
• Document and update customer records based on interactions
• Increase customer retention by implementing creative problem-solving skills
• Handle numerous customer inquiries promptly, accurately, and efficiently
• Navigate between computer screens (CRM Software, ACD System, Email, and Web Browser) while actively listening and entering customer information

Skills

• Experience operating PCs to Type, Navigate the Internet, Search Databases, etc
• Experience in an environment in which customer interaction is required
• Excellent oral and written communication skills in English
• Enjoys working on a team

Benefits

• Paid training
• Supply the equipment you will need
• Health, dental, vision, and life insurance
• 401(k)
• Daily Pay
• Employee assistance program
• Gym membership subsidy
• Referral Program

Company Overview