Job Description:

• Ability to lead and manage practical and highly effective technical communication cycles
• Effectively engages with a diverse internal and external audience
• Execute and/or guide logical security fault isolation practices with clients
• Build and maintain enterprise-level client relationships
• Maintain contractual Service Level Agreements and conduct root cause analysis as needed
• Recognize, identify, and prioritize support incidents in accordance with client business requirements
• Work with level 1 support teams to drive expedient fault isolation diagnosis & resolution
• Proactively identify and manage problem management by analyzing open cases

Requirements:

• Minimum of 1-2 years of practical experience with a technology service provider
• Experience troubleshooting and repairing CCTV, Video, Two-Way Audio, Fire, Access Control, and Intrusion is a plus
• Working and Practical knowledge of low-voltage installation and support is a plus
• Honeywell, DMP, and Bosch training and/or certification is preferred

Benefits:

• Health insurance
• Retirement plans
• Paid time off
• Flexible working arrangements
• Professional development opportunities