About the Company

Market Force Information is a leading global customer experience management company. We help multi-location businesses improve their financial performance by providing actionable insights into customer satisfaction, employee engagement, and operational compliance through mystery shopping, surveys, contact center solutions, and analytics. Join our network of independent contractors and contribute to enhancing customer experiences across various industries.

Job Description

Are you detail-oriented, reliable, and enjoy evaluating customer service experiences? Market Force Information is seeking independent Secret Shopping Contractors to join our network. This 1099 contract position offers ultimate flexibility, allowing you to choose assignments that fit your schedule and earn supplemental income. You will be responsible for discreetly visiting various businesses, observing their operations, interacting with staff, and providing objective feedback through online reports. This role is perfect for individuals looking for flexible, part-time work that makes a real impact on service quality.

Key Responsibilities

• Accept and complete mystery shopping assignments according to detailed instructions and deadlines.
• Discreetly evaluate customer service, product quality, store cleanliness, and overall experience.
• Interact with employees as a typical customer, adhering to specific scenarios when provided.
• Accurately record observations and complete detailed online reports, including specific questions and narrative descriptions.
• Submit reports and any required documentation (e.g., receipts, photos) within the designated timeframe.
• Maintain confidentiality of assignment details and client information.
• Communicate effectively with project managers regarding assignment status and any issues encountered.

Required Skills

• Excellent observation and attention to detail.
• Strong written communication skills for clear and concise reporting.
• Ability to follow detailed instructions accurately.
• Reliable access to a computer with internet connectivity and a digital camera/smartphone.
• Proficiency in basic computer skills for online report submission.
• High level of integrity and ability to maintain discretion.

Preferred Qualifications

• Previous experience with mystery shopping or customer service evaluation.
• Ability to adapt quickly to different assignment types and client requirements.
• Access to reliable transportation.

Perks & Benefits

• Flexible work schedule – choose assignments that suit your availability.
• Opportunity to earn supplemental income.
• Contribute to improving customer service standards.
• Work independently as a 1099 contractor.
• Variety of assignments across different industries.