About the position Welcome to IBG! IBG (Innovative Beauty Group) is a global one-stop beauty shop. By partnering with our clients as an extension of their teams, we bring beauty visions to life. IBG consists of more than 300 colleagues spread over 13 locations worldwide. IBG North America specializes in turnkey solutions, private label and packaging in the beauty industry. Together, we are concept builders and boosters with global opportunities for well-known retailers and brands. We are currently looking for a results-driven Sales Director to join our team who will act as the dedicated liaison between clients and our internal teams, ensuring seamless communication, project execution, and timely delivery of all client initiatives. This individual will be responsible for creating and nurturing customer relationships and developing new business opportunities. The incumbent will be the primary point of contact for the client, ensuring transparency, accountability, and smooth operations across the project lifecycle.

Responsibilities

• Establish and maintain strong relationships with clients.
• Drive the end-to-end sales process, from lead generation to deal closure, ensuring a robust pipeline of opportunities.
• Develop, manage, and monitor critical path timelines for all client projects from initiation to delivery.
• Coordinate cross-functional alignment (Product Development, Marketing, QA, Supply Chain, Finance) to meet client requirements.
• Prepare and deliver regular project updates and status reports to both client and internal teams.
• Facilitate approvals, artwork, samples, documentation, and product specifications, ensuring client expectations are met.
• Proactively escalate risks, delays, or challenges with recommended solutions.
• Manage budgets, quotations, and change requests in collaboration with Finance and Project Management.
• Represent the client voice internally, ensuring product quality, timelines, and communication standards are met.
• Support innovation and new product launches by coordinating with PD and Marketing to deliver client-ready presentations/materials.
• Maintain organized project documentation, approvals, and correspondence through Smartsheet/other project platforms.

Requirements

• Bachelor’s degree in Business, Marketing or related field.
• 3-5 years of experience in Account Management or Client Services, ideally within Consumer Packaged Goods (CPG), Retail, or Private Label.
• Strong knowledge of product development cycles, packaging, and quality assurance processes.
• Experience working cross-functional teams.
• Strong understanding of cosmetic/beauty industry.
• Familiar with cosmetic trends, business development
• Proficient in Microsoft Office (Excel, PowerPoint, Word), Project Management Software
• Willingness to travel globally as well as within North America as needed

Benefits

• A competitive total rewards package with a salary range of $75000-$95,000 + commission depending on experience
• A comprehensive health/dental and retirement savings plan with employer match
• An international working environment full of energy, beauty and growth
• Opportunities to grow, both personally and professionally.