Note: The job is a remote job and is open to candidates in USA. Group 1 Automotive, Inc. is a Fortune 250 leader in global automotive retail, operating over 250 dealerships across the U.S. and U.K. They are seeking a Virtual Finance Operations Director to enhance customer satisfaction by proactively assessing and validating customer needs, coordinating internal resources, and leading performance objectives for customer contracts.

Responsibilities

• Proactively assess, clarify, and validate customer needs and expectations on an ongoing basis to ensure the highest satisfaction
• Coordinate the involvement and escalation of internal resources, including support, service, and management resources, in order to meet customers expectations
• Communicating customer concerns, challenges and the interaction of different processes within their organization
• Proactively lead document planning process that develops performance objectives, KPI's, financial targets, and critical milestones for the duration of each customer contract
• Act as a dedicated advocate for the customer, ensuring a seamless, positive experience throughout the entire transaction process
• Effectively prioritize tasks to maximize productivity and ensure efficient use of both your time and your team’s resources
• Enthusiastically represent Orleans Toyota technology and solutions

Skills

• Customer-facing sales experience in challenging environments required; automotive dealership experience, (sales, service, F&I, or BDC) is a plus
• Strong customer service and communication skills
• High attention to detail and ability to multitask in a fast-paced environment
• Positive attitude and team-oriented mindset
• Comfortable with technology (dealership systems experience is a plus)
• Experience with contracts/compliance or documentation-heavy roles is a plus
• Flexible schedule, including evenings/weekends

Benefits

• Medical, Dental & Vision Insurance
• 401(k) with company match + Employee Stock Purchase Plan
• Paid Time Off (vacation & sick days)
• Employee Vehicle Purchase Program
• Career growth opportunities within a Fortune 250 company

Company Overview