Note: The job is a remote job and is open to candidates in USA. Gamdom is a leading online platform in the iGaming and crypto space, offering innovative and engaging experiences to a global player base. As a VIP Account Manager, you will act as the primary point of contact for VIP players, developing loyalty programs and collaborating with marketing teams to enhance player engagement.

Responsibilities

• Act as the primary point of contact for VIP players across Intercom, Discord, and email, handling inquiries and providing tailored solutions
• Develop and manage loyalty programs, promotions, and rewards designed around individual player preferences
• Collaborate with marketing and support teams to create exclusive offers and experiences for VIP players
• Analyze player behavior and performance data to identify trends and refine engagement strategies
• Identify potential issues early and resolve them efficiently to maintain player trust and satisfaction

Skills

• Experience in a customer-focused role, ideally within iGaming or online gaming
• Strong interpersonal skills and a genuine commitment to high-quality customer service
• Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment
• Familiarity with Intercom, Discord, or CRM systems is an advantage
• An analytical mindset, with the ability to translate data into actionable strategies
• Fluent in English; additional languages are a plus

Benefits

• A clear path for professional growth as the VIP program expands.
• A competitive salary with performance-based incentives.
• 25 days of paid time off.
• Equipment allowance.
• The opportunity to work within a focused, experienced team in a fast-moving industry

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