Note: The job is a remote job and is open to candidates in USA. FlyFlat is redefining luxury and high-volume travel operations by combining precision, speed, and personalized service. As a Travel Operations Coordinator, you will manage billing, payment workflows, and create polished itineraries to ensure smooth client experiences.

Responsibilities

• Create and manage invoices using FreshBooks
• Handle multi-method payments including Stripe (credit cards), Crypto, PayPal, Wire, and ACH
• Track and reconcile client payments across multiple methods
• Collaborate with internal teams to ensure billing accuracy and resolve discrepancies promptly
• Build polished, client-ready itineraries using Travefy
• Select seats and incorporate relevant travel preferences and memberships (e.g., Known Traveler Number, Frequent Flyer Numbers)
• Coordinate with Concierge and Booking teams to ensure accurate and timely delivery of all client-facing documents
• Support execution of daily booking workflows and related tasks
• Ensure bookings and related operational actions are completed accurately and on time
• Follow internal SOPs and identify opportunities for process improvement

Skills

• 1-2 years experience in travel operations, coordination or related roles
• Prior experience with FreshBooks, Stripe, and/or other invoicing tools
• Familiarity with itinerary-building platforms (especially Travefy)
• Working knowledge of travel logistics, including passenger information and preferences (e.g., KTN, FFN)
• Comfortable working in a remote, fast-paced environment
• Strong organizational skills with attention to detail and accountability
• Strong written and verbal English communication skills
• Familiarity with collaboration tools such as Slack, Google Sheets, and Asana is a plus

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