Note: The job is a remote job and is open to candidates in USA. ID.me is a next-generation digital identity wallet that simplifies online identity verification. The Account Manager role focuses on managing and expanding critical relationships with direct enterprise customers and platform partners to drive growth and retention across the employee lifecycle.

Responsibilities

• Quota Attainment: Carry and exceed a formal quota composed of renewal revenue (GRR), expansion (NRR), and partner-sourced bookings
• Land & Expand Strategy: Identify “white space” within current customers — additional lifecycle stages (pre-hire to post-hire), new business units, and worker populations — and build multi-year expansion plans that move accounts toward end-to-end coverage
• Renewal Excellence: Proactively manage the renewal process starting 180 days out, ensuring zero “dark” periods or budget lapses, and securing multi-year, “sticky” master service agreements
• Adoption & Churn Mitigation: Identify at-risk accounts early by monitoring adoption health — proofing and authentication volumes, conversion, and program performance — alongside organizational changes such as security or HR leadership turnover, reorganizations, and M&A
• Own the Partner Relationship: Serve as the primary point of contact for assigned platform partners — building trusted, productive relationships with their sales, product, and leadership teams
• Co-Sell Execution: Partner with AEs to close pipeline sourced through partners, running joint deals from discovery to close and acting as the identity expert in front of the partner’s prospects and customers
• Partner Enablement: Train and equip partner sellers to position ID.me, generate qualified leads, and recognize identity opportunities within their own base — making it easy for them to bring us into their deals
• Grow the Partner’s Business: Help partners win and expand their own business with ID.me as a differentiator, and activate joint go-to-market — campaigns, webinars, and co-marketing — that builds pipeline for both sides
• Extend the Infrastructure: Leverage partner relationships to embed ID.me across more checkpoints of the hiring and employment lifecycle, expanding the shared identity infrastructure over time
• Executive Alignment: Maintain and deepen relationships with decision-makers on both sides — CHROs, CISOs, and CIOs at customers, and sales, product, and leadership counterparts at partners — plus the operational owners who run programs day to day
• Executive Business Reviews (EBRs): Lead high-impact EBRs that translate performance data into measurable outcomes — fraud and nation-state attempts blocked, criminal records surfaced, faster time-to-hire, candidate conversion, reduced help-desk and operational costs, stronger compliance posture, and, for partners, co-sold revenue and pipeline
• Voice of the Customer & Partner: Act as a strategic liaison to our Product team, channeling structured feedback from both customers and partners that influences the roadmap based on real workforce needs

Skills

• 5+ years in a quota-carrying account management, customer success, or 'hunter' sales role
• Familiarity with enterprise HR, security, and IT buyers and budgets, with a preference for experience in employment, hiring, identity, or security-related solutions
• A year-over-year track record of achieving quota, hitting retention targets, and being recognized as a top performer
• Experience managing portfolios and closing opportunities with ACVs ranging from $100k to $1m+ on 6- to 12-month sales cycles
• Trained in leading sales methodologies (e.g., Command of the Sale, MEDDIC)
• Experience with Salesforce
• Success co-selling with or managing technology platform partners, channel relationships, or alliances is preferred
• Experience working for a team in a startup at a growth stage is highly desired

Benefits

• Company bonus
• Incentive for sales roles
• Equity
• Comprehensive medical, dental, vision
• Health savings account
• Flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts)
• Basic and voluntary life and AD&D insurance
• 401(k) with company match
• Parental leave
• Ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays
• Short and long-term disability insurance
• Accident and critical illness insurance
• Referral bonus policy
• Employee assistance program
• Pet insurance
• Travel assistant program
• Wellbeing and childcare discounts
• Benefit advocates
• Learning and development benefit

Company Overview