About the position The Access Services Representative responds to incoming calls from both internal and external callers which may include, but are not limited to, patients, visitors, hospital staff, clinic staff, and physicians. Patient calls to the After Hours Answering Service are documented using an encounter in EPIC, the electronic medical record. After-hours answering service for Home Care Medical and Horizon Home Care & Hospice patient calls are completed using the SPOK directory. Assistance is also provided to other work groups as needed. Assists in orienting and training new and existing employees. Other duties as assigned.

Responsibilities

• Responds to incoming calls from both internal and external callers
• Documents patient calls to the After Hours Answering Service using an encounter in EPIC
• Completes after-hours answering service for Home Care Medical and Horizon Home Care & Hospice patient calls using the SPOK directory
• Assists other work groups as needed
• Assists in orienting and training new and existing employees
• Other duties as assigned Requirements
• A minimum of 1 year of customer service experience is required.
• Strong data entry, organizational and multi-tasking skills is required.
• Demonstrates a solid working knowledge of the communication devices and software with thorough understanding of the AMCOM system.
• Familiarity with the general usage and spelling for specific medical terminology.
• Proficient in the use of Microsoft Office products. Nice-to-haves
• Previous telecommunications and hospital experience is preferred.
• Experience with the Electronic Medical Record, Epic is a plus.

Benefits

• Paid time off
• Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities
• Academic Partnership with the Medical College of Wisconsin
• Referral bonuses
• Retirement plan - 403b
• Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics
• Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available Apply To this Job