Note: The job is a remote job and is open to candidates in USA. DocGo is a technology company and healthcare provider that powers high-quality telehealth experiences for its partners. They are seeking a detail-oriented Workforce AI Optimization Analyst to support forecasting, staffing, and workforce operations through reporting, process automation, and analytics.

Responsibilities

• Support forecasting and staffing models by updating inputs, maintaining files, and validating trends
• Build and maintain dashboards and recurring reports for WFM and staffing metrics
• Help automate manual workflows across WFM (reporting, trackers, alerts, data pulls)
• Support recruiting and training planning by optimizing the hiring funnel, onboarding throughput, and ramp performance
• Assist with intraday and weekly workforce performance monitoring (volume vs staffing, SLA risk, schedule gaps)
• Document processes and create repeatable reporting/automation playbooks
• Interprets data, analyzes results, and provides insights to support data-driven decision-making for ad hoc and on-going reports
• Stay up-to-date with industry technologies and frameworks to identify trends to maintain best and cutting edge practices in AI
• Participate in special projects and initiatives as needed

Skills

• 1–2 years of experience in workforce analytics, WFM, operations, staffing analytics, or a related role
• 1-2 years of foundational experience in AI and automation tools (e.g., using ChatGPT responsibly for drafting, summarizing, and workflow support; building simple automations with scripts, macros, or no-code tools)
• Strong Excel or Google Sheets skills (formulas, pivot tables, data cleaning)
• Comfort working with data and spotting patterns
• Experience building reports or dashboards (Power BI, Tableau, Looker, or similar is a plus)
• Curiosity and a mindset for automation (“there has to be a faster way”)
• Can provide helpful insights from dense datasets
• Creative self-starter capable of first principles thinking
• Strong interpersonal skills that can work across a highly cross-functional environment
• Excellent oral and written communication skills required
• Detail oriented and strong organizational skills
• Previous experience in a B2B SaaS start-up preferred
• Experience in healthcare is a bonus, as well as exposure to WFM concepts (forecasting, staffing, scheduling), familiarity with recruiting, onboarding, or training operations

Benefits

• Medical, Dental, and Vision (with company contribution)
• Paid Time Off
• 401k

Company Overview

Company H1B Sponsorship