Note: The job is a remote job and is open to candidates in USA. i-Link Solutions is a company focused on creating better customer experiences through AI-powered experience orchestration. The Sr. Principal AI Software Engineer is responsible for designing, building, and scaling transformative AI-powered solutions, providing technical leadership, and collaborating across various teams to develop reusable AI capabilities.

Responsibilities

• Be the one building AI-powered experiences where they matter most
• Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day
• The Principal Architect and AI Engineer provides technical leadership and expertise across architecture, development, and solution delivery, collaborating with Product, Engineering, Strategic Customers, Industry SMEs, and Technology Partners to convert emerging AI technologies into scalable, market-leading solutions

Skills

• Bachelor's degree in Computer Science, Engineering, Artificial Intelligence, Data Science, or related discipline
• 10+ years of experience in software engineering, solution architecture, enterprise integration, or cloud-native application development
• 5+ years of experience designing and implementing AI, Conversational AI, automation, or workflow orchestration solutions
• Strong hands-on development experience building scalable enterprise applications
• Proven ability to move solutions from concept and prototype through production deployment
• Demonstrated technical leadership skills and ability to mentor engineers and architects
• Strong communication and stakeholder engagement skills with ability to collaborate across Product, Engineering, and Strategic Customer teams
• Experience building Agentic AI platforms, copilots, virtual agents, digital assistants, or intelligent automation solutions
• Experience creating reusable solution accelerators, frameworks, and industry-specific assets
• Candidates must have willingness to travel as necessary; a valid passport is required
• Master's degree
• Understanding of industry processes within Financial Services, Healthcare, Insurance, Retail, Telecommunications, or Public Sector
• Contributions to technical communities, open-source projects, patents, or innovation initiatives
• Technical proficiency in Genesys Cloud Architecture, AI Studio, Copilot, Architect, Journey Management, Experience Orchestration, APIs and Event Frameworks
• Technical proficiency in Multi-Agent Systems, AI Skills and Agent Development, LLM Integration, RAG Architectures, Knowledge Systems, AI Workflow Automation
• Technical proficiency in AI Frameworks such as LangGraph, CrewAI, Semantic Kernel, LangChain, AutoGen, OpenAI APIs, Anthropic APIs, AWS Bedrock
• Technical proficiency in Python, JavaScript/TypeScript, REST APIs, Event-Driven Architectures, Microservices, Cloud platforms (AWS, Azure, Google Cloud)
• Expertise with RAG architectures, vector databases, knowledge orchestration, and enterprise search solutions
• Experience integrating AI solutions with CRM, ERP, Service Management, and enterprise workflow platforms

Company Overview

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