Role Description The Orthodontic Billing Coordinator is responsible for accurately and efficiently posting insurance payments, adjustments, and denials to patient accounts across multiple practice management systems. This position plays a key role in maintaining the integrity of financial data and ensuring timely reconciliation of insurance remittances. The initial focus will be on Orthodontic, with potential to expand into Pediatric or other service lines as business needs evolve.

• Proficiency in computer software, including dental practice management systems.
• Proper posting of patient and insurance payments.
• Knowledge when taken required adjustments on insurance payments.
• Accurate notation of patient accounts.
• AR reports worked diligently and routinely.
• Ensuring timely filing of all claims.
• Providing necessary information and documentation requested by insurance companies for claim payment.
• Accurate billing, queueing of patient statements regarding unpaid balances, and completing collections process if necessary.
• Payor website utilization.
• Sending corrected insurance claims and processing refunds when necessary.
• Reviewing insurance denials and actively working accounts for payment.
• Reconciles monthly bank deposit spreadsheet.
• Maintain a clean, sterile, and patient-centric working environment.
• Maintain strict compliance with State, Federal, and other regulations (e.g., OSHA, WC, Dental Board, HIPAA, ADA, DOL, Employee Handbook).

Qualifications

• 2+ years of dental or medical insurance posting experience required; orthodontic posting experience strongly preferred.
• Systems: Experience with Cloud9, Denticon, OrthoFi, or similar PMS platforms.
• Strong understanding of insurance EOBs/ERAs, coordination of benefits, and adjustment codes.
• Exceptional attention to detail and accuracy.
• Proficient in Microsoft Excel and other data tools.
• Ability to work independently and meet posting deadlines in a fast-paced environment.
• Excellent communication and organizational skills.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Remote Flexibility