Note: The job is a remote job and is open to candidates in USA. Docusign is a leading company in e-signature and contract lifecycle management, serving over 1.5 million customers globally. They are seeking a Sr. People Operations Coordinator to enhance the employee experience by streamlining HR processes and providing operational support across various HR functions.

Responsibilities

• Manage the shared inbox and ServiceNow tickets on a rotating basis within established SLAs; provide high-quality operational support to People Team COE stakeholders, cross-departmental colleagues, and external vendors
• Respond to general inquiries regarding HR policies, benefits, employee data, employment verifications, and systems
• Partner with Recruiting, Payroll, Benefits, HRBPs, IT, and other collaborators to identify opportunities to streamline Global HR processes, enhance efficiency, and improve the employee experience
• Communicate with business partners and managers when errors are discovered to drive ongoing process refinement and team training opportunities
• Support all phases of the employee lifecycle, focusing on business system processes related to onboarding, data changes, internal transfers, promotions, and offboarding
• Assist with employee pre-hire processes—including contracts of employment, background checks, new hire paperwork, and work authorization documentation—in English, Portuguese, and Spanish
• Create and maintain physical onsite and electronic employee files
• Audit and maintain the job info section, job descriptions, and offer details across the full lifecycle of the requisition to ensure regulatory compliance, required approvals, and data accuracy. Research and resolve discrepancies between the ATS (iCIMS) and HRIS (Workday), including position restrictions and headcount status changes
• Maintain and assist with the timely tracking of various recruiting processes. Serve as a resource and subject matter expert to support the TA organization with iCIMS ATS, addressing bug fixes and functionality enhancements in conjunction with DTS
• Provide operational process, application, and administrative support as it relates to the operations of the Recruiting team
• Complete ad hoc operational work, including system configuration testing, documentation, and ad hoc reporting requests

Skills

• Bachelor's degree or experience in the HR related field
• 3+ years of HR or Recruiting related work experience in a high growth organization
• Experience with Brazil and Mexico employment requirements, policy, and procedures
• Experience with Workday or other HCM Systems
• Experience with ServiceNow HR Ticketing system
• Strong Experience in G-Suite (including Google Slides, Google Sheets, Excel, Word etc)
• Ability to work independently with minimal direction, and handle issues with a high sense of urgency and employee service focus
• Excellent attention to details and interpersonal skills
• Ability to think outside of the box and work in a fast paced, high volume environment
• Ability to exercise sound judgment and discretion, maintaining confidentiality when required

Company Overview

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