Note: The job is a remote job and is open to candidates in USA. Harbor Freight Tools is a national tool retailer with significant growth potential, seeking a Senior Application Analyst. The role involves troubleshooting, maintaining, and optimizing software applications while collaborating with stakeholders to ensure application health.

Responsibilities

• Collaborate with Application Leads, internal customers and outside vendors to align projects to application releases and participate in aligning cross application schedules as needed per the Integrated Release Calendar
• Responsible for the technical configuration and setup of an assigned application/s
• Active monitoring of Production and QA environments, recommending/suggesting best practices for managing exceptions, log levels, etc
• Support the administration of server environments
• Support various phases of application development, testing and deployment activities
• Collaborate with team members to identify and mitigate risks
• Consult with team members to make software configuration and hardware configuration recommendations
• Support dry-run activities and go-live execution to ensure code integrity
• Own the Release Governance process
• Develop Release Deployment Plan to include schedules and back-out plans
• Facilitate Release level Pre-Deployment, Deployment and Post-Deployment meetings
• Identify and facilitate the resolution of release-level issues
• Actively work to improve production environments, troubleshooting and implementing monitoring/debug tools which will proactively help identify and resolve future issues in production
• Production support including periodic after hours and weekend support responsibilities

Skills

• 3-4 years of IT experience
• Self-motivated and directed
• Proven experience with troubleshooting principles, methodologies, and issue resolution techniques
• Ability to independently research and find solutions for complex issues
• Knowledge of trends in technology
• Good analytical and problem-solving abilities
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Experience working in a team-oriented, collaborative environment
• Weekends as required
• Experience in supporting all phases of SDLC
• Nights and weekends – as required
• Preferred 4 Year / Bachelors Degree
• BS in Computer Science, Information Technology, Business or a related field preferred
• Extensive knowledge of deployment software (Big Fix/Tivoli/IBM Endpoint Manager preferred)
• General knowledge of monitoring software (Open NMS and App Dynamics preferred)
• Experience supporting retail stores, POS Software, Aptos POS and/or Java web applications
• Knowledge of trends in technology relating to POS software and hardware

Benefits

• Annual discretionary bonus
• Comprehensive and competitive benefits to Associates (and their families) such as medical, dental, vision, life insurance, short-term and long-term disability
• Eligible Associates are able to enroll in our company’s 401k plan
• Associates will accrue paid time off up to 236 hours per year (inclusive of PTO, floating holidays, and paid holidays)
• Paid sick time up to 80 hours per year unless otherwise required by law

Company Overview