Note: The job is a remote job and is open to candidates in USA. Abstra is a fast-growing, Nearshore Tech Talent services company, providing top Latin American tech talent to U.S. companies and beyond. The ServiceNow Administrator is responsible for the day-to-day administration, configuration, and maintenance of the organization's ServiceNow platform, supporting ITSM workflows and ensuring platform stability and performance.

Responsibilities

• Administer and maintain the ServiceNow platform, including user management, group roles, and access controls
• Configure and customize ServiceNow modules such as Incident Management, Problem Management, Change Management, Service Catalog, and CMDB
• Build and maintain workflows, notifications, UI policies, business rules, and client scripts using low-code/no-code tools
• Create and manage Service Catalog items, record producers, and variable sets
• Monitor platform health, manage upgrades, patches, and hotfixes in coordination with the ServiceNow team
• Perform data imports, transform maps, and data integrity checks
• Develop and maintain reports, dashboards, and performance analytics for stakeholders
• Support integration configurations using REST/SOAP APIs and MID Server setup
• Document configurations, processes, and change history in accordance with change management policies
• Provide Tier 2/3 platform support and resolve escalated incidents related to ServiceNow functionality
• Collaborate with developers and architects on platform improvements and new feature rollouts
• Participate in testing (UAT) for new releases, plugins, and customizations

Skills

• Strong working knowledge of ServiceNow core modules: ITSM (Incident, Problem, Change, Request), Service Catalog, CMDB
• Proficiency with ServiceNow Studio, Update Sets, and deployment across environments (Dev/Test/Prod)
• Experience with ServiceNow UI customization: forms, views, list controls, UI policies, client scripts
• Ability to write basic JavaScript for client scripts, business rules, and script includes
• Familiarity with ServiceNow Flow Designer and/or Legacy Workflow Editor
• Understanding of ITIL fundamentals and how they apply to ITSM workflows
• Experience with REST API calls and ServiceNow integration basics (IntegrationHub a plus)
• Ability to manage CMDB data integrity, relationships, and discovery schedules
• Knowledge of Access Control Rules (ACLs), roles, and groups
• Proficiency in creating Performance Analytics indicators and dashboards
• Basic understanding of ServiceNow MID Server installation and configuration
• Familiarity with Agile/Scrum methodology and sprint-based project delivery
• Strong analytical and problem-solving skills with attention to detail
• Clear written and verbal communication; ability to translate technical concepts for non-technical stakeholders
• Collaborative team player, comfortable working across IT, HR, Finance, and business units
• Self-motivated with ability to manage multiple priorities in a fast-paced environment
• Willingness to learn and stay current with ServiceNow releases and best practices
• Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)
• Experience with ServiceNow HRSD, CSM, or ITOM modules
• Exposure to ServiceNow Virtual Agent or AI/ML features
• Knowledge of LDAP/Active Directory integration with ServiceNow
• Experience with Jira or similar ticketing/project tracking tools
• Understanding of ServiceNow GlideRecord API and scripting best practices
• ServiceNow Certified System Administrator (CSA) – a plus
• ITIL Foundation certification – a plus
• ServiceNow Certified Implementation Specialist (CIS) in any module - a plus

Benefits

• Opportunities for professional growth and development.
• A collaborative and inclusive work environment.
• The chance to work on impactful projects with a talented team.
• Hardware and software setup.

Company Overview