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[Remote] Service Desk Analyst
Note: The job is a remote job and is open to candidates in USA. Scalence L.L.C. is seeking a Service Desk Analyst for a contract position. The role involves providing ITSM technical support on a service desk for a large enterprise IT organization, utilizing tools like AWS Connect and Salesforce Service Cloud Voice.
Skills
- At least two (2) years of FTE experience providing ITSM technical support on a service desk for an enterprise IT organization(s) of at least 5,000 end users
- At least one (1) year of FTE experience using AWS Connect and Salesforce Service Cloud Voice as a service desk tool
- Possession of a current Information Technology Infrastructure Library (ITIL) Certification
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